Press Release

The Coordinating Center Appoints New Officers of the Board

Board Officers

Millersville, Maryland – The Coordinating Center, Maryland’s statewide, premier nonprofit care coordination organization for children and adults with disabilities and complex needs is excited to announce the appointment of four new Board Officers to The Center’s Executive Committee and Board of Directors. James Karpook, incoming Chair of the Board, has served on The Center’s Board of Directors since 2011 and is currently a Principal at The Chartis Group, the nation’s largest healthcare advisory firm, and a leader in the firm’s Performance Practice. Carole Taylor, MBA, incoming Vice Chair, has served on The Center’s Board of Directors since 2015 and is presently Senior Vice President, Technology and Operations at The Associated: Jewish Community Federation of Baltimore. Carole is an IT leader with 20+ years’ experience managing all aspects of technology. Hillery Tsumba, incoming Secretary, has served on The Center’s Board of Directors since 2015 and is Director of Organizational Strategy at the Primary Care Coalition, responsible for the human resources, government relations, fundraising and business development, and communications functions within the organization. Scott Reifsnyder, incoming Treasurer, has served on The Center’s Board of Directors since 2020 and is currently the Chief Financial Officer (CFO) for Nexterus, Inc., a fast growing, privately held supply chain engineering and technology company.

“We are so very fortunate to have James, Carole, Hillery and Scott on our Board,” said Teresa Titus Howard, PhD, MHA, MSW, President and CEO of The Center. “Each one of them provides our board with a unique background and perspective and I look forward to growing The Center with their expertise and guidance,” said Dr. Titus-Howard.

Mr. James Karpook has over 30 years of experience providing a wide range of advisory services to executive and physician leadership of hospitals, health systems, academic medical centers, and provider organizations. Before joining The Chartis Group, Mr. Karpook was a Senior Partner with CSC and its predecessor, APM Management Consultants. Mr. Karpook is a recognized leader in the areas of operational and clinical performance improvement in hospitals and health systems and The Coordinating Center Appoints New Officers of the Board has authored several papers on performance transformation. He has presented on this topic at ACHE, the AHA Leadership Summit, AONE, the Pediatric Collaborative for Value-Based Care, OR Manager and NCHE. Mr. Karpook received his Master of Business Administration and Bachelor of Science degree from Columbia University in New York City.

Ms. Carole Taylor specializes in project management, technology adoption, databases/business intelligence, strategic planning, budgeting, and management. Ms. Taylor has a Bachelor of Science from Towson University, and an MBA from University of Baltimore. She states, “I have a lot of experience with children with disabilities in my personal life and have friends who are clients of The Center. I feel very connected to The Center, because of its mission and commitment to the community as a nonprofit. I’ve spent my career dedicated to helping not for profit organizations succeed.” Ms. Taylor is currently an officer for the Parents Association Board for Gateway School and is a volunteer for Cub Scout Pack 577.

Ms. Hillery Tsumba supports organizational growth and advances the mission of the Primary Care Coalition by working closely with the CEO, the Board of Directors, and senior executives to align operational activities with the strategic plan. Ms. Tsumba is a mission driven executive committed to strengthening organizations and the communities they serve. Interested in executive leadership, strategic planning, and organizational development. Ms. Tsumba is currently pursuing an MBA at Georgetown University McDonough School of Business, has a Certificate in Executive Leadership from Cornell University, and a Bachelor’s in Anthropology and African Studies from Hampshire College.

Mr. Scott Reifsnyder is a finance professional who has spent over 17 years as a mid-market CFO leading all facets of finance, accounting, human resources, legal and administration. He has a strong track record of setting fiscal policy, controlling costs, strategic planning for growth, budgeting, investment management and benefits administration. Mr. Reifsnyder has served on many Boards (both nonprofit and for profit) and has led Finance Committees over his 30-year career. Mr. Reifsnyder graduated with a Bachelor’s Degree in Business Administration from Washington Adventist University.


Founded in 1983 and headquartered in Millersville, Maryland, The Coordinating Center is a statewide, nonprofit organization that provides care coordination services for more than 10,000 children and adults with complex medical needs and disabilities and their families. The mission of The Center is to partner with people of all ages and abilities and those who support them in the community to achieve their aspirations for independence, health, and meaningful community life. Visit for more information.