Press Release

The Coordinating Center Expands Care Coordination Program in West Baltimore through New Partnership


The West Baltimore Health Enterprise Zone (HEZ)/West Baltimore Care has contracted with The Coordinating Center to reduce disparities and improve health outcomes among underserved communities and reduce health costs and avoidable hospital encounters through its care coordination program.

The Coordinating Center provides innovative delivery of care transition work and has a proven track record of reducing readmission rates by more than 20 percent in three West Baltimore hospitals and producing an average of 149% return on investment (ROI) for the hospitals.

“The Center’s care coordination program consists of three vital elements—an experienced, well-trained team, cutting edge technology and a successful program design evidenced by measureable outcomes,” said Carol Marsiglia, Senior Vice President, Strategic Initiatives and Partnerships at The Coordinating Center. “We are excited to expand our care coordination work for residents of West Baltimore and providing better health outcomes to those individuals who need it most.”

The Center will target those at high risk for frequent use of emergency department (ED), observation and inpatient medical care to improve health outcomes and reduce health system expenditures at University of Maryland Medical Center Main Campus, University of Maryland Medical Center Midtown Campus, Bon Secours Hospital, St. Agnes Hospital and Sinai Hospital. The program will utilize Care at Hand, a mobile analytics tool that predicts hospitalization risk using observations of The Center’s health coaches.

The HEZ Initiative is a four-year pilot program administered by the Community Health Resources Commission (CHRC) and Maryland Department of Health and Mental Hygiene (DHMH).